One of the most important task to ensure your move to Dubai is fully complete is to secure water and electricity.

DEWA also known as Dubai Electricity and Water Authority is the source for water and electricity connecting utility services to homes in Dubai.


Where can I set up my DEWA account?

There are several methods to set up your DEWA account:

DEWA App and Website – Customers can easily access DEWA anytime and at any place. DEWA is available in your local App Store, Google Play Store and

DEWA Customer Happiness Centre – If you prefer an in person visit, there are many DEWA centers available throughout Saturday to Thursday. Make sure to check the opening timings before you visit.

Real Estate Management and DLD authorized offices – If you have purchased your property through a real estate agency, they can assist you in DEWA setup through Ejari registration.


What does DEWA offer?

There are three services offered by DEWA.

1.       Activation of DEWA (Move-in)

If you are moving to a property in Dubai for the first time:

-          An application must be filled if you are under ex-pat, investor, UAE national or GCC national.

-          An Ejari is required for tenants except for those in the free zone area.

-          For new tenancy contracts, the One Step Move-in allows Ejari to automatically transfer data to DEWA for account creation.

-          Include the DEWA premise number of your residence.

-          Once registration and fees are fulfilled – the expected supply will start within 15 hours.


2.       Transfer of Electricity and Water (Move-to)

If you need to transfer your DEWA account to your new property:

-          Visit any DEWA centre or log into your DEWA account online.

-          Add the new Ejari and premise number of your new property.

-          Make sure you mention the contract account number of your current address stating the move out date for DEWA deactivation.

-          Transfer is successful when you receive a new SMS and email for activation of your new address.


IMP: The existing security deposit will be transferred from your current address to your new address.

In case, the shift is from an apartment to a villa, the difference in security deposit will need to be fulfilled.


3.       Deactivation of Electricity and Water (Move-out)

If you are vacating your home and need to deactivate your account:

-          Enter your 10 digit DEWA contract account number and 9 digit premise number.

-          Through your email or SMS, a one-time password will be sent to login.

-          Ensure that all the remaining fees are paid, including the deactivation charges:

Disconnection electricity and water for small meters is AED100

Disconnection electricity and water for large meters is AED300

Knowledge fee is AED10

Innovation fee is AED10

-          Select the move out date for the deactivation.

-          Customers can retrieve their security deposit through either bank transfer, cheque or Western Union banks.


What are the activation fees?

There are fees associated with DEWA activation. The fees consist of:

1.       A security deposit must be put down depending on the property type.

-          For Villas, a security deposit of 4000AED is to be made.

-          For Apartments, a security deposit of 2000AED is to be made.


2.       Expats are expected to pay an annual housing fee that will be handed through 12 month installments which comprises of 5% of the yearly rent. The housing fee caters to civic services such as cleaning and sustainability initiatives within the country.


3.       There are also activation charges that include:

-          Connection for water and electricity for small meters –AED100

-          Connection for water and electricity for large meters – AED300

-          Registration fee – AED10

-          Knowledge fee – AED10


Customers with Thuker and Sanad cardholders can avail a 50% discount for the above activation charges.


How will my consumption be charged?

DEWA has arranged a range of tariffs based on consumption usage. Since December 2020, an effective reduction in DEWA surcharges with a 23% reduction in electricity and 33% decrease in water in order to promote efficiency in consumption in electricity and water patterns.

Here, the electricity tariff starts off with 23 fils/kWh at 2000kWh which increases as consumption increases. The water tariff starts at 3.5 fils/kWh at 6000kWh and increases as more is consumed.


Where can I pay my DEWA bill?

There are different payment methods for DEWA made accessible in the following areas:

-          Epay through DEWA website

-          DEWA Smart App

-          DEWA customer service center

-          Etisalat Public Payment systems

-          ENOC and EPPCO stations

-          DEWA Customer Happiness Centers

-          Selected ATM banks such as Mashreq Bank and Commercial Bank of Dubai.



DEWA on Sustainability

The government is working hard to encourage sustainability and energy efficiency throughout the country. DEWA is constantly innovating new technology and has so far saved 179.5 kilowatt hours of electricity and 67.7 million gallons of water since its launch. Projects such as the Sustainable City as well as the EXPO 2020 have focused on energy efficient technology and sustainable development.

In the past year, DEWA has recently introduced the Smart Living initiative focusing on awareness programs and incentives attached to encourage sustainability and preservation.

Smart Living takes consumption management in the hands of customers. Through their DEWA accounts, they can access an inside glimpse on their digital dashboards such as consumption usage and learn how to grow their conservation plan. The ‘My Sustainability Living’ program raises customer awareness through the comparison of consumption use from similar homes and discover new ways to save energy.

There is also a DEWA store that offers purchase of different devices that can help manage environmental impact.

Tips to conserve your energy bill

Living in Dubai – it is not surprising to see your DEWA bill skyrocket especially during the hot summer days. Villas are more likely to have higher bills especially those with gardens and pools.

DEWA stated that the highest energy consumption in Dubai occurs between 12pm to 6pm.

There are several ways to smartly save and manage your consumption through conservation:

-          On occasion, clean the AC filters to increase air efficiency and quality since clogged filters can block normal airflow.

-          Use curtains or drapes to cover windows to prevent any heat flow from entering the property.

-          There are many energy efficient lightbulbs such as CFLs and LEDs with a longer lifespan available in markets.

-          Washing machines should only be used during peak hours and when there is a full load.

-          Take advantage of the Dubai heat to dry your clothing instead of using dryers that would normally take a lot of energy.

-          Devices take up to 5-10% consumption – switch off and unplug devices that are not being used.

-          Buckets can be used as an alternative to wash cars and watering cans can be used for plants since hoses consist of continuous run of water which can be wasted.


Indus has all the information you need to help smoothen your transition to Dubai. 

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