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Ultimate Guide to DEWA

Setting up and managing your utility services in Dubai.

The Dubai Electricity and Water Authority (DEWA) is the sole provider of electricity and water services in Dubai. Setting up and managing your DEWA account is essential when moving into a new property. The Dubai Land Department (DLD) collaborates with DEWA to streamline these processes, ensuring compliance with the emirate's regulations.

Setting Up Your DEWA Account

You can initiate your DEWA account through the following channels:

  • DEWA Website and Mobile App: Accessible via www.dewa.gov.ae or the official mobile application.
  • Customer Happiness Centers: Visit any DEWA Customer Happiness Center during working hours.
  • Real Estate Agencies: Authorized agencies can assist with registration, especially during Ejari registration.

DEWA Services Overview

1. Activation (Move-In)

To activate services for a new residence:

  • Application: Provide necessary documents, including a valid Ejari.
  • Premise Number: Include your property's unique DEWA premise number.
  • Processing: Typically activated within 15 hours of payment.

2. Transfer (Move-To)

When relocating within Dubai:

  • Update Info: Submit the new Ejari certificate and premise number.
  • Account Details: Specify the move-out date for the previous residence.
  • Deposit: Existing deposit is transferred. Differences may apply (e.g., Apt to Villa).

3. Deactivation (Move-Out)

To deactivate services:

  • Details: Provide your 10-digit account and 9-digit premise numbers.
  • Final Date: Specify your intended move-out date.
  • Refund: Choose refund via bank transfer, cheque, or Western Union.

What are the Activation Fees?

Security Deposit (Apartments) AED 2,000
Security Deposit (Villas) AED 4,000
Small Meter Connection AED 100
Large Meter Connection AED 300
Admin Fees (Reg/Knowledge/Innov) AED 30

Note: Thukher and Sanad card holders may receive a 50% discount on activation charges.

Understanding Your Bill

  • Housing Fee: 5% of annual rent, divided into 12 monthly installments.
  • Electricity (up to 2,000 kWh): 23 fils per kWh.
  • Water (up to 6,000 gallons): 3.5 fils per gallon.

Higher usage tiers attract higher rates. Refer to official DEWA portals for current tariffs.

Payment Methods:
Online Portal Mobile App Banks/ATMs Etisalat Machines ENOC/EPPCO

Sustainability & Conservation

DEWA Initiatives:
  • Smart Living: Personalized dashboards for monitoring consumption.
  • My Sustainable Living: Peer comparisons to encourage savings.
  • DEWA Store: Access to energy-efficient appliances.
Energy Conservation Tips:
  • Clean AC filters regularly for peak efficiency.
  • Maximize natural light during the day.
  • Fix leaks promptly to avoid water waste.
  • Run laundry during off-peak hours (avoid 12pm-6pm).

Managing your utilities in Dubai is streamlined through DEWA's digital excellence. For more updates, visit www.dewa.gov.ae or the Dubai Land Department portal at www.dubailand.gov.ae.

Need help with your property transition?

Our team at Indus Real Estate can assist with all your move-in and move-out requirements, ensuring a seamless experience.

800-INDUS (46387)
RPN: 0045407754